RETURNS & REFUNDS

Returns & Refunds Policy

30-Night Satisfaction Guarantee

We want you to feel confident trying Slüum. That’s why we offer a 30-night satisfaction guarantee on your first purchase.

If you’re not satisfied after using the product consistently, contact us within 30 days of delivery and we’ll make it right.

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Eligibility

• Applies to first-time purchases only

• Requests must be made within 30 days of delivery

• Subscription renewals and refill orders are not eligible

• Slüum products are consumable wellness items and are not resold once opened

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How It Works

• No physical return is required

• To request a refund or replacement, email support@sluum.ca with:

  • Your order number

  • A brief explanation

  • Photos of the product or packaging if the issue is related to damage or defects

Approved requests may receive a refund or replacement at our discretion.

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Refunds

• Refunds are issued to the original payment method

• Shipping fees are non-refundable

• Processing times may vary by payment provider

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Important Notes

We reserve the right to limit or deny refunds in cases of excessive, repeated, or abusive requests.

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SHIPPING POLICY

Shipping Information

We currently ship within Canada and the United States.

Processing Time

• Orders are processed within 1–3 business days

• You will receive a confirmation email with tracking once your order ships

Delivery Time

• Delivery times vary by location and carrier

• Estimated delivery timelines are provided at checkout

Shipping Costs

• Shipping rates are calculated at checkout

• Free shipping promotions may apply from time to time

Delays

While we do our best to ensure timely delivery, Slüum is not responsible for delays caused by carriers, customs, or factors outside our control.

If your order appears delayed or lost, please contact us and we’ll help investigate.

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PRIVACY POLICY

Privacy Policy

Your privacy matters to us.

Slüum collects personal information only as necessary to process orders, provide customer support, and improve your experience.

Information We Collect

• Name, email address, shipping address

• Payment and transaction details

• Website usage data (cookies, analytics)

How We Use Your Information

• To fulfill orders and manage subscriptions

• To communicate order updates and support requests

• To send marketing emails if you opt in

• To improve website performance and user experience

Data Protection

We do not sell or rent your personal information. Data is stored securely and shared only with trusted service providers necessary to operate our business.

You may request access, updates, or deletion of your personal information by contacting us.

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TERMS OF SERVICE

Terms of Service

By using this website and purchasing from Slüum, you agree to the following terms.

Product Use

Slüum products are wellness products, not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease.

You agree to use Slüum products only as directed and at your own discretion.

Orders & Payments

• All prices are listed in the applicable currency

• We reserve the right to refuse or cancel orders at our discretion

• Subscription orders renew automatically unless paused or cancelled

Limitation of Liability

Slüum is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

Changes to Terms

We may update these terms at any time. Continued use of the site constitutes acceptance of any changes.