Privacy Policy

Last updated: 2026

1. Overview

Slüum Inc. ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.sluum.ca (the "Site").

By using our Site, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

When you visit the Site, we may collect the following types of information:

a) Device Information

  • IP address
  • Browser type and version
  • Time zone
  • Cookies and tracking data
  • Pages viewed and referring websites

b) Order Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Email address
  • Phone number

c) Customer Support Information

Messages, inquiries, and any additional data you provide through forms, email, or chat

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Communicate with you (order confirmations, updates, support)
  • Screen for fraud or risk
  • Improve our website, products, and user experience
  • Send marketing communications (only where permitted by law or with your consent)
  • Analyze performance through analytics and advertising tools

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Operate and optimize the Site
  • Understand user behavior
  • Personalize your experience
  • Deliver targeted advertising

You can control or disable cookies through your browser settings.

5. Sharing Your Information

We share your information with trusted third parties to operate our business, including:

  • Shopify (e-commerce platform)
  • Payment processors (e.g., Stripe, Shopify Payments)
  • Shipping and fulfillment providers
  • Marketing and analytics platforms (e.g., Meta, Google)

We only share information necessary to perform these services.

We may also disclose your information:

  • To comply with legal obligations
  • To enforce our terms
  • To protect our rights

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders
  • Maintain records for legal and accounting purposes
  • Provide customer support

You may request deletion of your personal data at any time (see Section 9).

7. Your Rights (Canada – PIPEDA)

If you are a Canadian resident, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Withdraw consent to data processing
  • Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at: Support@sluum.ca

8. Marketing Communications

If you opt in to receive marketing emails or SMS:

  • You may unsubscribe at any time via the link in emails
  • You may opt out of SMS by replying STOP

We comply with Canadian Anti-Spam Legislation (CASL).

9. Security

We take reasonable precautions to protect your personal information, including:

  • Secure servers and encryption (SSL)
  • Limiting access to authorized personnel
  • Using trusted third-party providers

However, no method of transmission over the Internet is 100% secure.

10. Third-Party Services

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised "Last updated" date.

12. Contact Information

If you have questions or would like to exercise your rights, contact us at:

Slüum Inc.
Email: Support@sluum.ca