Returns & Refunds
Returns & Refunds Policy
30-Night Satisfaction Guarantee
We want you to feel confident trying Slüum. That's why we offer a 30-night satisfaction guarantee on your first purchase.
If you're not satisfied after using the product consistently, contact us within 30 days of delivery and we'll make it right.
Eligibility
- Applies to first-time purchases only
- Requests must be made within 30 days of delivery
- Subscription renewals and refill orders are not eligible
- Slüum products are consumable wellness items and are not resold once opened
How It Works
No physical return is required
To request a refund or replacement, email support@sluum.ca with:
- Your order number
- A brief explanation
- Photos of the product or packaging if the issue is related to damage or defects
Approved requests may receive a refund or replacement at our discretion.
Refunds
- Refunds are issued to the original payment method
- Shipping fees are non-refundable
- Processing times may vary by payment provider
Important Notes
We reserve the right to limit or deny refunds in cases of excessive, repeated, or abusive requests.